Terms & Conditions

These Terms & Conditions apply to the use of roservicecentrebangalore.in (the "Website") and to all services booked with RO Service Centre Bangalore (proprietor Greeshma U, Udyam Registration UDYAM-KR-03-0773562), No. 989, 2nd D Cross, 3rd Stage, 3rd Block, Basaveshwaranagar, Bengaluru, Karnataka 560079 ("we", "us", "our"). By using the Website or booking a service, you agree to these terms.

1. Independent Service Provider

We are an independent, multi-brand water purifier repair and service provider. We are not an authorised service centre of, and are not affiliated with, sponsored by or endorsed by, any manufacturer or brand. Brand names and trademarks mentioned on the Website belong to their respective owners and are used only to describe the products we service. If your purifier is covered by a manufacturer's warranty, repairs by us may affect that warranty; please contact the brand's authorised service centre for warranty claims.

2. Booking a Service

• You can book a service by calling us or submitting the form on the Website.
• You must provide accurate name, phone number, email, address and pincode. We may refuse or cancel bookings with incomplete, false or misleading details.
• A booking is confirmed only after our team contacts you and agrees a visit time.
• Visit times are estimates and may change due to traffic, weather, technician availability or other reasons beyond our control.

3. Visiting & Inspection Charges

• A visiting and inspection charge applies to every technician visit. The applicable charge is communicated to you when the booking is confirmed.
• The visiting charge is payable once the technician has visited, whether or not you choose to go ahead with the repair.
• If you approve the repair, the visiting charge may be adjusted against the repair bill at our discretion, as informed at the time of service.

4. Inspection, Estimate & Approval

The technician will inspect the purifier and explain the fault and estimated cost of repair and parts. Repair work starts only after you approve the estimate. If additional faults are found during repair, we will inform you and take your approval before any extra work.

5. Spare Parts

Spare parts are supplied based on availability and compatibility with your model. Parts may be original, compatible or equivalent quality, as explained to you before replacement. Replaced old parts can be returned to you on request at the time of service.

6. Payment

Payment for visiting charges, labour and parts is due on completion of the visit or service, by cash, UPI or other methods we accept. A bill or receipt will be provided on request.

7. Service Warranty

Repairs and replaced parts carry a limited service warranty as described in our Refund Policy. The warranty does not cover physical damage, electrical fluctuation, water quality issues, misuse, tampering or repairs by any other person.

8. Customer Responsibilities

• Provide safe access to the purifier, a working power supply and water connection.
• An adult should be present during the technician's visit.
• Inform us of any known issues, previous repairs or warranty status.

9. Cancellations

You may cancel or reschedule a booking by calling us before the technician leaves for your location. Once the technician has visited, the visiting charge applies.

10. Limitation of Liability

Our liability for any service is limited to the amount paid for that service. We are not responsible for indirect or consequential loss, pre-existing defects, or damage caused by faults unrelated to our work.

11. Website Use

The content on the Website is for general information. We may update services, content and these terms at any time. Continued use of the Website or our services means you accept the updated terms.

12. Governing Law

These terms are governed by the laws of India. Any dispute is subject to the jurisdiction of the courts at Bengaluru, Karnataka.

13. Contact

RO Service Centre Bangalore, No. 989, 2nd D Cross, 3rd Stage, 3rd Block, Basaveshwaranagar, Bengaluru, Karnataka 560079
Phone: +91 99807 50250 · Email: 6059.rp@gmail.com