Privacy Policy

This Privacy Policy explains how RO Service Centre Bangalore (proprietor Greeshma U, Udyam Registration UDYAM-KR-03-0773562), collects, uses and protects your personal information when you visit roservicecentrebangalore.in or book a service with us. It is prepared in line with the Digital Personal Data Protection Act, 2023 and the Information Technology Act, 2000.

1. Information We Collect

Information you give us when you fill the booking form or call us:

• Name, phone number and email address
• Water purifier brand
• Service address and pincode

Information collected automatically when you submit the form:

• Your IP address
• Approximate location (city, region and pincode) derived from your IP address using a third-party IP lookup service. We do not access your device's GPS location.
• Browser and device type, date and time of submission, and the page you visited
• Advertising click identifiers (such as Google Ads click ID) and campaign source, when you arrive from an advertisement

2. Why We Use Your Information

• To contact you, confirm your booking and send a technician to your address
• To provide repair, service, billing and warranty support
• To verify genuine service requests and prevent fake, spam or fraudulent submissions and invalid advertising clicks
• To measure and improve our advertising and website performance
• To meet legal and regulatory requirements

3. Cookies & Advertising

Our website uses a session cookie needed for the booking form to work securely. We may use Google Ads conversion tracking, which uses cookies to measure whether a visit from an advertisement led to a booking. You can control or delete cookies in your browser settings. You can manage Google's ad personalisation at adssettings.google.com.

4. Sharing of Information

We do not sell or rent your personal information. We share it only:

• With our technicians, to carry out your service
• With service providers that help us run the website, email and IP lookup, only as needed for those purposes
• When required by law, court order or government authority

5. Data Retention

We keep your information only as long as needed to provide the service, handle warranty claims, and meet legal or accounting requirements, after which it is deleted.

6. Data Security

We take reasonable technical and organisational measures to protect your information from unauthorised access, loss or misuse. However, no method of transmission over the internet is completely secure.

7. Your Rights

You may ask to access, correct or delete your personal information, or withdraw your consent to be contacted, by contacting us using the details below. Withdrawing consent may mean we cannot complete a pending service.

8. Children

Our services are meant for adults. We do not knowingly collect information from anyone under 18.

9. Changes to This Policy

We may update this policy from time to time. The latest version will always be available on this page with the updated date.

10. Contact & Grievance Officer

For any privacy questions or complaints, contact our Grievance Officer:
Greeshma U, Proprietor, RO Service Centre Bangalore, No. 989, 2nd D Cross, 3rd Stage, 3rd Block, Basaveshwaranagar, Bengaluru, Karnataka 560079
Phone: +91 99807 50250 · Email: 6059.rp@gmail.com