Refund & Cancellation Policy

This policy explains visiting charges, cancellations, service warranty and refunds for services provided by RO Service Centre Bangalore (proprietor Greeshma U, Udyam Registration UDYAM-KR-03-0773562).

1. Visiting & Inspection Charge

• A visiting and inspection charge applies to every technician visit. The amount is informed to you at the time of booking confirmation.
• The visiting charge covers the technician's travel and time to inspect and diagnose your water purifier.
• The visiting charge is non-refundable once the technician has visited your location, whether or not you go ahead with the repair.
• If you approve the repair, the visiting charge may be adjusted in the final bill as informed by our team.

2. Cancellation

• You can cancel or reschedule free of charge by calling us before the technician leaves for your location.
• If the technician reaches your address and the visit cannot be completed (customer not available, wrong address, no access to the purifier, or the visit is refused), the visiting charge applies.
• We may cancel a booking if the details provided are incomplete or incorrect, or if the location is outside our service area. No charge applies in that case.

3. Service Warranty

• Repairs and spare parts replaced by us carry a limited service warranty of 3 to 6 months from the date of service, depending on the type of repair and part. The exact warranty period is mentioned on your bill or informed by the technician.
• Consumables such as sediment filters, carbon filters and pre-filters are subject to normal wear and depend on water quality and usage, and are not covered beyond their normal life.
• If the same fault recurs within the warranty period, we will inspect and repair it free of labour charge. Faulty parts supplied by us will be repaired or replaced.
• The warranty does not cover: physical damage, electrical voltage fluctuation, very high TDS or poor water quality, water pressure issues, misuse, tampering, or repair by any other person.

4. Refunds

• Refunds are considered only where a service or part paid for was not provided, or a warranty issue cannot be resolved by repair or replacement.
• Labour charges for work already completed are not refundable.
• Parts that have been installed and used are not refundable, but are covered by the service warranty above.
• Any advance paid for a service that we cancel or cannot provide will be refunded in full.

5. How to Request a Refund or Warranty Service

Call us on +91 99807 50250 or email 6059.rp@gmail.com with your name, phone number, service date and bill details. We will review your request and respond within 3 working days.

6. Refund Processing

Approved refunds are processed to the original payment method (or by UPI / bank transfer for cash payments) within 7 to 10 working days of approval.

7. Contact

RO Service Centre Bangalore, No. 989, 2nd D Cross, 3rd Stage, 3rd Block, Basaveshwaranagar, Bengaluru, Karnataka 560079
Phone: +91 99807 50250 · Email: 6059.rp@gmail.com